Kay Jewelers, located at 5100 N 9th Ave, Unit C327, Pensacola, FL 32504-8735, is a prominent destination for engagement ring creation and jewelry services in Escambia County. The store is known for its extensive selection of engagement and wedding rings, as well as personalized jewelry services. Customers can benefit from maintenance and repair services, custom orders, diamond upgrades, and appraisals. The knowledgeable staff, particularly highlighted are associates like Prerna and Laci, are committed to providing exceptional service, ensuring a pleasant shopping experience.

Operating hours are as follows:
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
Phone: 850-477-5677

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 25%
Negative: 30%

Kay Jewelers has accumulated 148 reviews overall, reflecting a mixed atmosphere amongst customers.

Best Review: A customer praised Prerna for her exceptional assistance in selecting a thoughtful gift and for her insightful customer care, making the shopping experience enjoyable.

Worst Review: Another customer detailed frustration after experiencing poor service and a lack of communication regarding a ring cleaning that resulted in a damaged piece, expressing disappointment with the overall experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff Members: Prerna, Laci