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Zales Jewelers, located at 5100 N 9th Ave, Ste. D 423, Pensacola, FL 32504-8735, operates within Escambia County. This store specializes in a variety of jewelry services, particularly engagement ring creation, and is known for its extensive selection of diamond rings and personalized customer service. Customers can expect services such as custom jewelry design, jewelry and watch repairs, as well as cleaning and inspection to ensure the longevity of their cherished pieces.
The store is open from 10:00 AM to 8:00 PM on Thursday, 10:00 AM to 9:00 PM on Friday and Saturday, 12:00 PM to 6:00 PM on Sunday, and from 10:00 AM to 8:00 PM on Monday, Tuesday, and Wednesday. For inquiries, potential customers can contact the store at (850) 478-8797.
Overall customer sentiment reflects a notable balance, with approximately 72% positive, 15% neutral, and 13% negative sentiments based on the 337 reviews analyzed.
Positive reviews praise the knowledgeable and friendly staff, particularly highlighting the assistance provided in selecting and customizing engagement rings. Customers have noted exemplary service from team members such as Jade, Chloe, and Madeline.
Conversely, negative feedback focuses on instances of poor customer service, with some patrons recounting experiences where staff were unhelpful or dismissive, particularly during the engagement ring selection process.
Best Review:
Lawun commended the friendly and attentive service received, stating the staff made the experience enjoyable, making it a top choice for jewelry needs.
Worst Review:
Anna shared her disappointment with the store's service, particularly in dealing with engagement ring repairs, where she felt the associates were dismissive and unhelpful throughout her multiple visits.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Opening Hours |
|----------------------------|
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 9:00 PM |
| Saturday: 10:00 AM - 9:00 PM |
| Sunday: 12:00 PM - 6:00 PM |
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
Staff mentioned: Jade, Chloe, Madeline.
Positivity Score: 79.5%
Total Customer Feedback Reviewed: 337
Store Phone Number: (850) 478-8797
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