Kay Jewelers Eastwood Towne Center Lansing MI

Kay Jewelers, located at 2940 Towne Centre Blvd, Lansing, MI 48912, is a prominent jewelry store in Ingham County, specializing in the creation of engagement rings and providing a range of personalized jewelry services. The store offers a wide variety of engagement rings, along with wedding bands and custom designs to help customers create unique pieces for their special moments.

Operating hours are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Customers have highlighted the knowledgeable staff, including individuals like Josh and Kyla, for their exceptional service during the ring selection process. Many reviews commend the team for being friendly and helpful, creating a welcoming atmosphere for engagement ring shoppers. However, issues with customer service, such as long wait times and dissatisfaction with product quality, have also surfaced.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%

Best Review: Kim expressed gratitude for the friendly and helpful staff, particularly noting their great experience while searching for engagement rings.

Worst Review: Nicole reported significant dissatisfaction with customer service, highlighting a negative experience regarding ring sizing and the subsequent handling of her concerns.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff mentioned: Josh, Kyla.