Kay Jewelers is located at 5466 W Saginaw Hwy, Lansing, MI 48917-1917, and can be reached at (517) 321-2288. This jewelry store is well-known for its engagement ring creation and exceptional customer service, operating within Ingham County. The store offers a variety of services, including customization for engagement rings, jewelry repairs, diamond upgrades, and appraisals. The friendly staff is dedicated to ensuring a pleasant shopping experience for customers, providing expert advice and assistance in selecting the perfect piece.

Despite a generally welcoming atmosphere, some reviewers have noted inconsistencies in customer service. Positive reviews highlight the helpfulness and knowledge of staff members, particularly with engagement ring purchases and repairs. However, there have been negative sentiments regarding management and communication issues that have left some customers dissatisfied.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

**Highlight Reviews**
Best Review: A customer praised the impressive service and friendly atmosphere at Kay Jewelers, emphasizing how staff members were both knowledgeable and accommodating, making the ring selection process enjoyable and stress-free. (Customer: Fawn Megenuph)

Worst Review: A reviewer expressed frustration with the discourteous treatment they received during a service issue, feeling that staff members were disrespectful and unhelpful, ultimately leading to their decision to take their business elsewhere. (Customer: Marty F.)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Operating Hours:
Monday - Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 11:00 AM - 7:00 PM

Staff Members Mentioned:
Cameron (Manager), Alex