Kay Jewelers, located at 6419 W Newberry Rd, Ste. D10, Gainesville, FL 32605, operates in Alachua County and specializes in creating beautiful engagement rings. This retail jewelry chain offers a wide selection of fine jewelry, including custom and special orders, diamond upgrades, and repair services. The knowledgeable staff are dedicated to providing a superior shopping experience, making it easy for customers to design or select the perfect ring for their special occasions. The store's service options include personalized appointments and consultations.

The store enjoys a solid reputation, with a total of 191 reviews, showcasing a blend of positive and negative customer experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 15%
- Negative: 5%

Positive reviews highlight the friendly and knowledgeable staff, particularly noting exceptional service from associates like Jaimie and Sabrina, who help customers find the perfect jewelry with patience and care. On the other hand, some negative feedback mentions issues with product quality and inconsistent customer service experiences.

**Operating Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM

**Staff Members:**
- Jaimie
- Sabrina
- Cassie
- Jessica

Best Review: A customer praised the exceptional service at Kay Jewelers, specifically highlighting Jaimie's expertise and ability to make the jewelry selection process enjoyable and efficient.

Worst Review: A customer expressed disappointment over the inconsistent quality of products received, mentioning a negative experience with a jewelry repair that did not meet expectations.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.