Helzberg Diamonds, located at 6221 W Newberry Rd Space H8/H9, Gainesville, FL 32605, offers a variety of jewelry services, with a strong emphasis on engagement ring creation. This jewelry store prides itself on its selection of ethically sourced diamonds and extensive inventory that caters to a wide range of tastes and budgets. The staff, frequently praised for their exceptional customer service, provides personalized attention to clients seeking to find the perfect engagement ring. Howard and Paula are notable members of the team, recognized for their friendly and knowledgeable service.

Despite the commendable customer service, there are mixed reviews about the quality of products and certain service encounters. Some customers have had negative experiences regarding order accuracy and product durability.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Highlight Reviews:
Best Review: Becca praises the manager Carrie for consistently providing excellent service. She highlights that Carrie has always remembered both her and her husband's names, demonstrating a personal touch that keeps her returning for jewelry needs.
Worst Review: Kyle shares disappointment over poor service and quality, specifically mentioning that a ring he purchased was of bad quality and led to complications during a proposal due to order errors.

Operating Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members:
- Howard
- Paula
- Carrie

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.