Zales Jewelers in the Oaks Mall is a well-established jewelry store located at 6385 Newberry Road West, Ste. D4, Gainesville, FL 32605-4877, phone number (352) 331-8477. Known for its extensive selection of diamond and precious jewelry, Zales offers a broad array of services, particularly in creating customized engagement rings. The store's skilled staff specializes in guiding customers through the process of designing unique pieces, and they also provide repair services to ensure that cherished jewelry pieces are well maintained.

In Alachua County, Zales operates with convenient hours as follows:

| Day | Hours |
|-----------|---------------------------|
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |
| Thursday | 11:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
The overall sentiment is mixed, with approximately 50% positive, 20% neutral, and 30% negative feedback from more than 124 reviews analyzed.

Highlighting user experiences, many customers praise the friendly and knowledgeable staff, particularly noting the helpfulness of associates in assisting with customization and sizing. Positive sentiments often reflect satisfaction with customer service during purchasing and repairs.

However, there are complaints regarding issues such as delayed repairs and unsatisfactory responses from management about order statuses. Some customers expressed frustration with perceived rudeness and condescending attitudes from certain staff members.

Best Review:
John praised the exceptional customer service at Zales, specifically mentioning the helpfulness of staff who listened to his needs and assisted with various queries.

Worst Review:
Nelson described a distressing experience related to being charged twice for a ring order, highlighting a lack of resolution and responsibility taken by the management, leading to significant dissatisfaction.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.