Kay Jewelers, located at 110 Park City Center, Lancaster, PA 17601-2706, operates in Lancaster County. This jewelry store is renowned for its engagement ring creation services, offering a wide selection of exquisite designs and customization options. The staff, described as friendly and knowledgeable, are praised for their ability to assist customers in finding the perfect ring. Kay Jewelers also provides various services including jewelry maintenance and repair, custom orders, diamond upgrades, and appraisals.

The overall sentiment from online customer reviews indicates a mix of experiences. Positive sentiments account for about 61%, while neutral sentiments stand at 23%, and negative sentiments make up 16%. Customers have appreciated the helpfulness of the staff and the quality of jewelry, but there are mentions of poor customer service encounters, particularly regarding repairs and sizing issues.

**Operating Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

**Reviews Summary:**
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*

**Best Review:** Laura highlighted the exceptional service at Kay Jewelers, noting the friendly and knowledgeable staff who assisted her with timely and quality repair services.

**Worst Review:** Laura expressed frustration over multiple loose stones in her engagement ring, indicating a lack of attention to quality, although she noted timely returns of her jewelry.