S J Paul Watch & Jewelry, located at 204 Park City Center, Lancaster, PA 17601, operates in Lancaster County and specializes in a variety of jewelry services, including engagement ring creation and watch repairs. The store is known for its ability to provide personalized services, although the atmosphere tends to be mixed based on customer feedback.

Operating under the phone number 717-293-8165, S J Paul Watch & Jewelry has garnered a total of 41 reviews. The reviews reflect a blend of experiences; some customers praise the quality of repairs and the expertise in watch services, while others express dissatisfaction with the customer service and pricing practices.

Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 25%
Negative: 45%

Many customers highlighted the technical proficiency of the staff, particularly with watch repairs, where they felt they received fair pricing on repairs compared to other locations. However, several negative reviews note issues with the owner’s demeanor and reported instances of perceived overcharging.

Best Review:
A customer named Raymond appreciated the expert service when he had an overhaul done on his Longines watch, stating that he received the watch back in perfect working order for about half of what the brand would’ve charged.

Worst Review:
Vincent expressed frustration with the poor customer service when he brought a clock for repair. He felt dismissed and noted that the owner seemed reluctant to assist him, which greatly impacted his overall experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff members mentioned include Paul, who appears to be the primary contact at the store.