Zales Jewelers, located at 406 Park City Center, Lancaster, PA 17601-2712, is a premier destination for those seeking to create the perfect engagement ring. With a strong emphasis on customer service, the knowledgeable staff offer assistance in custom jewelry design, ensuring that each piece reflects the unique vision of the buyer. The store operates in Lancaster County and is open seven days a week to accommodate various schedules.

Customers have praised the helpfulness of associates like Melinda and Megan, who guided couples through the intricacies of ring selection and design. The store also provides services such as jewelry repairs, cleaning, and inspections, contributing to a satisfying overall shopping experience. Additionally, Zales offers trade-in options for diamond jewelry purchased through them.

Negative experiences were mentioned, particularly regarding customer wait times and service levels during peak hours, leading to some discontent. However, the overall focus on engagement rings and personalized service tends to shine through in positive feedback from many customers.

Overall Sentiment from Online Customer Reviews:
Overall, feedback appears largely positive, with approximately 75% of reviews reflecting favorable experiences. The atmosphere suggests that while many customers are happy with their purchases and the assistance they received, some have encountered service challenges.

**Opening Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

**Staff Members:**
- Melinda
- Megan

Best Review:
A customer highlighted their experience with Melinda, commending her for her extensive knowledge and helpful nature, which made the process of selecting an engagement ring smooth and enjoyable.

Worst Review:
A review expressed frustration about long wait times and unclear communication, stating the customer received inadequate assistance during a busy shopping period, leading to a less than satisfactory visit.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.