HomeStore LocatorPALancasterZales Jewelers - Park City Center
87.5% Score | Zales Jewelers - Park City Center in Lancaster PA

Zales Jewelers, located at 406 Park City Center, Lancaster, PA 17601-2712, is a premier destination for those seeking to create the perfect engagement ring. With a strong emphasis on customer service, the knowledgeable staff offer assistance in custom jewelry design, ensuring that each piece reflects the unique vision of the buyer. The store operates in Lancaster County and is open seven days a week to accommodate various schedules.

Customers have praised the helpfulness of associates like Melinda and Megan, who guided couples through the intricacies of ring selection and design. The store also provides services such as jewelry repairs, cleaning, and inspections, contributing to a satisfying overall shopping experience. Additionally, Zales offers trade-in options for diamond jewelry purchased through them.

Negative experiences were mentioned, particularly regarding customer wait times and service levels during peak hours, leading to some discontent. However, the overall focus on engagement rings and personalized service tends to shine through in positive feedback from many customers.

Overall Sentiment from Online Customer Reviews:
Overall, feedback appears largely positive, with approximately 75% of reviews reflecting favorable experiences. The atmosphere suggests that while many customers are happy with their purchases and the assistance they received, some have encountered service challenges.

**Opening Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

**Staff Members:**
- Melinda
- Megan

Best Review:
A customer highlighted their experience with Melinda, commending her for her extensive knowledge and helpful nature, which made the process of selecting an engagement ring smooth and enjoyable.

Worst Review:
A review expressed frustration about long wait times and unclear communication, stating the customer received inadequate assistance during a busy shopping period, leading to a less than satisfactory visit.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Positivity Score: 87.5%
Total Customer Feedback Reviewed: 118

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Read our full review of all Zales Jewelers locations here
Zales Jewelers - Park City Center
Zales Jewelers - Park City Center
87.5%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Map data ©2024
Map data ©2024
Zales Jewelers - Park City Center
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