Kay Jewelers South Plains Mall, Lubbock, TX

Kay Jewelers, located in Lubbock, TX, at 6002 Slide Rd., Spc. D09, offers extensive services for creating engagement rings and other fine jewelry. The store has garnered a reputation for excellent customer service, with knowledgeable staff available to assist customers in selecting the perfect ring tailored to their preferences. Many reviews highlight the friendliness and professionalism of the team, which includes staff members like Veronica, Jarrod, and Racheal, who consistently go above and beyond for clients.

However, some customers have experienced issues with order cancellations and delays in repairs, which have led to frustrations. Overall, the store operates in a welcoming environment, making it a great place to find engagement rings and other jewelry.

Operating Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Total reviews covered: 166

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review: A customer praised the exceptional service provided by Racheal and her team, noting that they were instrumental in helping find the perfect engagement ring.

Worst Review: One customer expressed dissatisfaction with their experience, mentioning significant delays and issues with an engagement ring order that took two months to resolve.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.