Robert Lance Jewelers, located at 5217 82nd St Suite 400, Lubbock, TX 79424, is a distinguished jewelry store in the region known for its exceptional engagement ring creation services. It has garnered a noteworthy reputation over the years, serving countless couples in Lubbock County.

With over 300 reviews collected from various platforms, the feedback about Robert Lance Jewelers paints a predominantly positive picture. Customers frequently commend the knowledgeable staff, particularly Becky and Chris, for their personalized service and dedication to creating unique engagement pieces. Many reviews highlight the welcoming atmosphere, with staff taking the time to understand customers' needs and preferences without being pushy. The store's extensive selection of diamonds and customization options adds to its appeal for those looking for their perfect engagement ring.

On the flip side, there are notable mentions of service discrepancies, particularly relating to watch repairs, where a few customers experienced challenges. Overall, the staff's commitment to customer satisfaction and quality craftsmanship appears to outweigh these concerns.

Overall Sentiment from Online Customer Reviews:
- Positive: 90%
- Neutral: 5%
- Negative: 5%

**Operating Hours:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

**Staff Members:**
- Becky
- Chris

Best Review:
A customer highlighted the exceptional service from Becky during their search for an engagement ring, expressing gratitude for how she made the experience enjoyable and personalized.

Worst Review:
Another customer had a negative experience regarding a watch repair, detailing issues with the service that left them dissatisfied with the outcome.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.