Zales Jewelers - South Plains Mall, Custom Engagement Rings in Lubbock , TX

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72.5% Score | Zales Jewelers - South Plains Mall Lubbock TX

Zales Jewelers, located in the South Plains Mall, 6002 Slide Rd., Ste. 68189, Lubbock, TX 79414-4310, offers a comprehensive range of services for those interested in creating engagement rings. This jewelry store has been operating since 1924 and prides itself on offering exceptional quality jewelry and customer service. The store supports custom engagement ring design, providing an array of choices and personalization options to bring unique visions to life. Additionally, Zales offers jewelry repair, cleaning, and inspection services to maintain the beauty of their pieces.

Many reviewers highlight the knowledgeable and friendly staff, which includes sales associates like Seth, Melissa, and Tait, who provide excellent assistance, making the shopping experience enjoyable and efficient. However, some reviews point toward issues related to customer service, particularly concerning communication and delays in repairs. This imbalance in experiences reflects the complexity of customer interactions in retail.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

- Positive experiences often stressed great customer service and helpfulness.
- Negative feedback pointed to challenges such as delays in service and difficulties in obtaining refunds.

**Customer Reviews:**

Best Review:
Ben noted a positive interaction while buying a graduation ring, praising the helpfulness of the staff and their responsiveness.

Worst Review:
Rebekah expressed frustration over significant delays in receiving a resized engagement ring, which resulted in a series of inadequate resolutions from the staff and ultimately left her without the ring for months.

**Opening Hours:**
| Day | Hours |
|-----------|--------------------------|
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |

Staff members include Seth, Melissa, and Tait.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 72.5%
Total Customer Feedback Reviewed: 359

Store Phone Number: (806) 793-2491

Read our full review of all Zales Jewelers locations here

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72.5%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.