Kay Jewelers, located at 255 Spotsylvania Towne Centre, Fredericksburg, VA 22407-1125, offers a range of jewelry services with a focus on engagement ring creation. Customers highlight the store's extensive selection of engagement rings, wedding bands, and fine jewelry. The staff, including recognized team members like Micky and Tim, are praised for their helpfulness and customer service, making the ring selection process engaging and enjoyable. However, there are several reviews mentioning inconsistent customer service experiences, particularly involving delays and communication issues regarding orders and repairs.

The store operates in Spotsylvania County, providing jewelry maintenance, repair services, custom orders, and diamond upgrades.

Operating Hours:
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM

Total reviews scrutinized: 113

Overall Sentiment from Online Customer Reviews:
The overall sentiment is mixed, with approximately 42% positive, 20% neutral, and 38% negative feedback from reviews. Customers frequently commend the knowledgeable staff and the quality of the jewelry but also report frustration with service delays and communication.

Best Review:
Sara praised the team for their welcoming atmosphere, mentioning they felt treated like family during their visits, particularly appreciating the attentiveness of the staff.

Worst Review:
Mary criticized her experience, noting extremely rude behavior from the staff and a lack of attention despite being a paying customer looking to invest in a high-value piece.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.