Zales Jewelers in Fredericksburg, located at 695 Spotsylvania Mall, Fredericksburg, VA 22407-1121, is recognized for its extensive selection of engagement rings and personalized jewelry services. The store offers custom jewelry options, including engagement ring creation, as well as repair services, cleaning, and inspections to ensure customers' cherished pieces remain in pristine condition.

The staff, notably manager Jennifer, have received praise for their attentive and knowledgeable customer service, making the jewelry-buying experience pleasant for many visitors. The store operates within Spotsylvania County and is well-known for its impressive variety of diamond and precious jewelry.

However, the store has faced some criticism, particularly regarding the quality of service and delays in repairs. Some customers have reported dissatisfaction with the handling of customer issues and the response times associated with their orders.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 25%
Negative: 15%

Operating Hours:
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM

Staff Members:
- Jennifer (Store Manager)

Best Review:
Blue Rose commended Zales for an exceptional experience, highlighting the knowledgeable staff and excellent service during her visit for an engagement ring purchase.

Worst Review:
Richard Snyder expressed frustration over what he labeled a scam regarding the financing of his engagement ring, citing unexpected charges that accrued.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.