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Kay Jewelers located at 1305 Annapolis Mall, Unit 133 A, Annapolis, MD 21401, is a well-known option for engagement ring creation. They offer a range of services, including custom ring design, jewelry maintenance and repair, diamond upgrades, and appraisals. The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM. For inquiries, customers can reach them at (410) 266-5215.
In reviewing 90 customer assessments, the store demonstrates a blend of both positive and negative feedback. Positive reviews often cite the helpful and knowledgeable staff, particularly mentioning Eishaw, the store manager, and Laura, a sales associate, for their exceptional customer service during the engagement ring purchase process. Many customers appreciate the selection of jewelry available and how the team assists in finding the right pieces for their needs.
Conversely, negative reviews highlight recurrent issues with customer service, including reports of rude interactions and dissatisfaction with repairs and service quality. Some customers reported complications with resizing and warranty concerns, leading to frustrations.
Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 25%
Negative: 20%
Best Review: A customer noted that the friendly and attentive staff made them feel welcomed, particularly commending Eishaw and Laura for their help in selecting the perfect engagement ring.
Worst Review: One reviewer expressed disappointment over their experience with rude service and how their repair process was mishandled, ultimately causing them to lose trust in the store.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
**Staff Members Mentioned:**
- Eishaw (Store Manager)
- Laura (Sales Associate)
Positivity Score: 67.5%
Total Customer Feedback Reviewed: 90
Store Phone Number: (727) 712-3316
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