Zales Jewelers located at 1280 Annapolis Mall Rd, Annapolis, MD 21401, is part of a well-known chain renowned for its wide selection of diamond and precious jewelry, specializing in engagement rings and accompanying services. The store operates in Anne Arundel County and is notable for offering various services, including in-store ordering, custom jewelry design, repair services, cleaning and inspection, as well as trade-in and upgrade options.

According to reviews gathered from various platforms, the customer experiences highlight a mix of sentiments. While many customers appreciate the attentive service and the expertise of staff members at Zales, others have noted issues related to customer service and acknowledgment upon entering the store.

Overall Sentiment from Online Customer Reviews:
- Positive: 67%
- Neutral: 20%
- Negative: 13%

Customers express satisfaction with the variety of engagement ring options and find the staff knowledgeable and friendly. However, several reviews point out instances of delayed service and coordination problems, particularly with order fulfillment.

Best Review:
A customer named Ryan highlighted the exceptional assistance provided by a staff member during the engagement ring purchasing process, commending the attentive and personalized service received.

Worst Review:
Dee criticized the overall quality of both products and service, expressing frustration over issues encountered with a wedding ring set and the fulfillment of the associated warranty.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Opening Hours:
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM

Staff Mentioned:
- Ryan
- Dee