Helzberg Diamonds, located at 1670 Annapolis Mall, Annapolis, MD 21401, offers a variety of services focused on engagement ring creation and customization. The store, part of a well-respected jewelry chain, prides itself on its extensive selection of high-quality diamonds and personalized service. Customers appreciate the knowledgeable staff, particularly individuals like Edward, Nadia, and Sydney, who are praised for their exceptional customer support and attention to detail. The team is dedicated to helping each customer find the perfect engagement ring, ensuring a memorable shopping experience.

Operating hours for Helzberg Diamonds are as follows:
- Tuesday: 10:00 AM - 08:00 PM
- Wednesday: 10:00 AM - 08:00 PM
- Thursday: 10:00 AM - 08:00 PM
- Friday: 10:00 AM - 09:00 PM
- Saturday: 10:00 AM - 09:00 PM
- Sunday: 11:00 AM - 07:00 PM
- Monday: 10:00 AM - 08:00 PM

Overall Sentiment from Online Customer Reviews:
Positive 85%, Neutral 10%, Negative 5%

Customer reviews reflect strong satisfaction, with many noting the store's welcoming environment and the staff's eagerness to assist with ring selection and cleaning. However, a few customers have indicated experiences with waiting times or customer service inconsistencies.

Best Review: James mentioned that the store offers awesome service and great prices, highlighting the effective customer support he received during his visit.

Worst Review: Jennifer expressed her disappointment with the lack of attention from the staff when she visited, stating that despite being present in the store, she felt ignored by the employees.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.