Liljenquist & Beckstead, located at 1660 Annapolis Mall, Annapolis, MD, is a charming family-owned jewelry store that specializes in engagement ring creation and luxurious timepieces. Situated in Anne Arundel County, this establishment has earned a solid reputation for its personalized service and high-quality offerings.
Customers often rave about the knowledgeable and friendly staff, who are dedicated to guiding clients through the engagement ring design process. With a focus on ensuring every detail is perfect, the team takes pride in turning customers' visions into reality, making each experience feel special. The inviting atmosphere and a thoughtfully curated selection of fine jewelry add to the overall appeal of this boutique.
However, some reviews indicate room for improvement regarding communication and service consistency. While most customers leave satisfied, a minority has reported feeling overlooked during busy periods or experiencing frustration with repair timelines.
Customer Sentiment: Around 75% of clients express high satisfaction, with 15% feeling neutral and 10% sharing less favorable experiences.
Opening Hours:
Monday to Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday to Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM
Best Review: Mike praised Liljenquist & Beckstead for their exceptional service during his anniversary visit, noting how the staff attentively assisted him in selecting beautiful watches, making for a memorable experience.
Worst Review: Eilean shared a negative encounter regarding a lengthy repair process for her antique Rolex, citing poor initial service and a lack of follow-up, which left her feeling frustrated.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 85
Store Phone Number: 4102244787