Marthaler Jewelers in Asheville NC

Marthaler Jewelers, located in Fletcher, NC, operates in Buncombe County and specializes in custom engagement ring creation. The store is renowned for its personalized design process, leveraging advanced technology such as CAD and 3D printing to create unique pieces tailored to each customer's vision. The team is committed to quality and craftsmanship, with a particular emphasis on customer satisfaction.

Visitors appreciate the welcoming atmosphere and the knowledgeable staff, who are dedicated to making the jewelry shopping experience smooth and enjoyable. The ownership, led by Andy and Tonya Marthaler, fosters a strong customer relationship based on transparency and integrity.

The store has gathered an impressive total of 323 reviews.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 95%
Neutral sentiment: 3%
Negative sentiment: 2%

Customers have expressed their satisfaction with the quality of service and products, highlighting the expertise of the staff in creating beautiful custom rings. However, a few reviews mentioned delays in service during peak times.

Best Review:
Tammy noted that the team at Marthaler Jewelry truly understood her vision for custom rings, transforming her ideas into stunning reality. She praised their design process, especially the option to see a 3D print before completion.

Worst Review:
A review from Andrew indicated dissatisfaction regarding the resizing of a ring, which he claimed did not meet his expectations. While he felt let down, he acknowledged the staff's attempt to rectify the situation.

Opening Hours:
Monday: 9:00 am - 5:30 pm
Tuesday: 9:00 am - 5:30 pm
Wednesday: 9:00 am - 5:30 pm
Thursday: 9:00 am - 5:30 pm
Friday: 9:00 am - 5:30 pm
Saturday: 10:00 am - 3:00 pm
Sunday: Closed

Staff Members:
Andy Marthaler, Tonya Marthaler

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.