Zales Jewelers, located at 3 S Tunnel Rd Ste. B 04, Asheville, NC 28805-2238, offers a blend of quality and service, particularly in engagement ring creation. The store operates in Buncombe County and can be reached at (828) 239-9565.

Customers have shared their experiences, highlighting the knowledgeable and friendly staff as key assets in the shopping experience. Many have praised the store for providing helpful assistance, especially regarding engagement rings. The store also offers services like custom jewelry design, ring resizing, and repair services, enhancing the overall customer experience.

However, some negative feedback mentions issues with service consistency and return policies, indicating a mix of satisfaction among the clientele.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

**Opening Hours:**
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

**Staff Members:**
- Mentioned staff: Matt, Jessie, Kaylea, Paige, and Jaxon

**Best Review:**
Janice commended the store for having enough sales staff to ensure quick service and praised the quality of items.

**Worst Review:**
Kyle expressed frustration over customer service, citing poor communication and issues with a return policy that left him unsure about his purchase.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*