Mardon Jewelers, located at 5225 Canyon Crest Dr #14, Riverside, CA 92507, stands out as a family-owned jewelry store that specializes in custom engagement ring creation. With a rich history since 1961, Mardon has earned a strong reputation in Riverside County for its attentive service and high-quality craftsmanship. The team, which includes knowledgeable staff members like Jim and Kaye, is committed to making each customer's vision come to life, offering personalized assistance throughout the design process.

The store provides a range of services, including custom jewelry design, jewelry appraisal, and repair services. Customers appreciate the no-pressure sales approach, which fosters a comfortable shopping atmosphere. Many positive reviews highlight the excellent customer service and the expertise in creating unique and meaningful engagement rings that reflect the client's ideals.

However, some reviews mention occasional miscommunication about timelines, leading to disappointment regarding delays. Despite this, the overall responsiveness to customer inquiries about repairs and appraisals is noted positively.

Overall Sentiment from Online Customer Reviews:
- Positive: 76%
- Neutral: 15%
- Negative: 9%

Highlight Reviews:
Best Review: Amy praised Mardon Jewelers for their informative service while inquiring about rhodium dipping, stating that the staff was friendly and proactive in ensuring her rings were secure and well cared for.
Worst Review: Randon expressed frustration over a lengthy delay in resizing a ring, highlighting poor communication from the staff and lack of customer care.

Opening Hours:
- Monday: Closed
- Tuesday: 10:00 AM – 5:30 PM
- Wednesday: 10:00 AM – 5:30 PM
- Thursday: 10:00 AM – 5:30 PM
- Friday: 10:00 AM – 5:30 PM
- Saturday: 10:00 AM – 5:30 PM
- Sunday: Closed

Staff Members:
- Jim
- Kaye

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.