Zales Jewelers, located at 1299 Galleria at Tyler, Ste. G125 in Riverside, CA, operates in Riverside County and specializes in creating personalized engagement rings and offering a rich selection of fine jewelry. The store is known for its comprehensive jewelry services, including custom jewelry design, jewelry and watch repair, cleaning and inspection, and unique trade-in options for previously purchased items.

Customer feedback from a total of 137 reviews paints a mixed picture of the store's performance. Many customers highlight the attentive and friendly service from staff like Rubi and Guillermo, who go above and beyond to assist clients with their jewelry needs. The atmosphere is often described as welcoming, making it a great place for engagement ring shopping.

However, not all experiences have been positive. Some customers have reported frustrations with service delays, unprofessional behavior, and issues with product quality. Several reviews mention long wait times for assistance or delays in receiving purchased items, which could impact the overall shopping experience.

Overall Sentiment from Online Customer Reviews:
Positive: 62%
Neutral: 20%
Negative: 18%

**Best Review:** Candice appreciates the remarkable customer service at Zales, noting the solid selection of jewelry and the helpful nature of the staff.
**Worst Review:** Paul expresses dissatisfaction, describing poor professionalism due to employees arriving late and store closures outside of advertised hours.

**Store Hours**
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.