Zales Jewelers, located at 7021 S Memorial Dr., Suite 0177A, Tulsa, OK 74133, is known for their exceptional engagement ring creation and customer service. With a reputation as America’s diamond store since 1924, Zales offers a wide selection of customizable engagement rings, providing personalized assistance throughout the design process. Customers have praised the knowledgeable and friendly staff members, particularly highlighting the efforts of Tina Marie and Shannon, who are noted for their professionalism and dedication to helping clients find the perfect piece.

The store offers various services, including custom jewelry creation, jewelry repair, cleaning, and inspection. Engaging with customers to deliver personalized experiences is a priority, making the ring shopping process enjoyable and informative.

The overall atmosphere of Zales Jewelers is marked by a blend of professionalism and friendly engagement, with many reviewers reporting positive experiences with the staff's service quality.

Overall Sentiment from Online Customer Reviews:
Based on approximately 203 reviews, the sentiment breakdown is as follows:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Helpful reviews mention great customer service and attentive staff, while concerns voicing disorganization or delays in service have also been noted.

Best Review:
Kent appreciated the friendly staff and the variety of products available at Zales, mentioning a satisfying experience while shopping for engagement rings.

Worst Review:
Joey expressed frustration with the service quality, stating that promises regarding warranty issues were not upheld, resulting in a prolonged absence of his wife’s ring.

| Opening Hours |
|---------------------|
| Saturday: 10 AM - 9 PM |
| Sunday: 12 PM - 6 PM |
| Monday - Friday: 10 AM - 8 PM |

Staff Mentioned: Tina Marie, Shannon.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.