Zales Jewelers, located at 7021 S Memorial Dr., Ste. 0177 A, Tulsa, OK 74133-2025, offers a wide range of jewelry services with a special focus on engagement ring creation. Customers can expect personalized service from knowledgeable staff who assist in crafting unique, personalized engagement rings that reflect individual styles and preferences. The store also provides essential services such as jewelry repair, cleaning, and inspection to ensure that purchases maintain their quality over time.

Operating in Tulsa County, Zales is known for its extensive selection of diamond and precious jewelry, including custom engagement and wedding rings. The staff, including notable team members like Tina Marie and Shannon, are recognized for their patience and customer-centric approach, though some customers noted inconsistencies in service during peak times.

With a total of 214 reviews, the sentiment analysis reveals a diverse range of feedback from customers.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 15%
- Negative: 25%

The reviews highlight that while many customers commend the helpfulness and knowledge of the staff, there are concerns regarding customer service during busy periods and delays in repairs.

Best Review:
A customer praised Shannon for her exceptional service and attentiveness while selecting the perfect engagement ring, noting that she was friendly and knowledgeable throughout the process.

Worst Review:
Another customer expressed frustration over a long delay in getting a ring repaired, highlighting issues with communication and follow-up on their order status.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM

Staff Members:
- Tina Marie
- Shannon