Andy's Watch & Jewelry Repair, located at 4017 Factoria Square Mall SE, Bellevue, WA 98006, operates in King County and specializes in watch repair and jewelry services. The store is generally known for its engagement ring creation and repair services and holds a rating of 3.7 based on 24 reviews.

The staff, particularly the owner, has received mixed feedback. Positive reviews highlight the staff's expertise and reasonable pricing, emphasizing the quality of service and the timely completion of repairs. Customers appreciate the knowledgeable and professional demeanor displayed by the staff, noting their efficiency in ring sizing, battery replacements, and repairs. However, there are also negative sentiments regarding the customer service, with some patrons describing encounters as unfriendly, and a few have expressed concerns over the quality and longevity of repairs, particularly battery replacements.

Overall sentiment from online customer reviews:
- Positive: 50%
- Neutral: 25%
- Negative: 25%

Operating hours are as follows:
- Monday to Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: 12:00 PM - 5:00 PM

Staff members mentioned include the owner, often referred to as the "European Lady."

Best Review: A customer praised the jeweler for their exceptional service in cleaning and restoring a sentimental watch, noting the care taken and the overall positive experience.

Worst Review: Another customer expressed disappointment with the service, describing the staff as rude and critiquing the quality of watch battery replacements, resulting in dissatisfaction and a decision not to return.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.