Ben Bridge Jeweler, located at 143 Bellevue Square, Bellevue, WA, 98004, is well-known for its exceptional engagement ring creation services. With a legacy of over 100 years, this family-run jeweler specializes in providing customers with a wide selection of high-quality diamonds and gemstones, ensuring that each engagement ring is personalized and crafted to perfection.
The experienced staff, including knowledgeable associates like Anthony and Allison, are recognized for their commitment to customer service, guiding patrons through the intricate process of selecting and designing their ideal rings. Customers often appreciate the time taken by the staff to answer questions and provide professional insights, which contributes to a relaxed and enjoyable shopping experience.
The store operates from:
- Monday to Saturday: 10:00 AM – 9:00 PM
- Sunday: 11:00 AM – 7:00 PM
With a total of 519 reviews, the overall sentiment from online customer reviews shows a positive atmosphere in the store. Positive feedback is prevalent, accounting for approximately 75% of sentiments, while 15% are neutral, and 10% are negative.
Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%
Best Review:
Deborah expressed her satisfaction with the engagement ring creation process at Ben Bridge, mentioning the helpfulness of Josh in sourcing the perfect sapphire and ensuring timely updates throughout the experience.
Worst Review:
Deantha encountered disrespectful customer service while trying to get her engagement ring resized, highlighting the inconsistency in treatment among customers.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Staff Members Mentioned:**
- Anthony
- Allison
- Josh
- Deborah
- Deantha
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 519