Olsen & Sons Fine Jewelry, Bellevue, WA
Olsen & Sons Fine Jewelry is a well-regarded jewelry store located in Bellevue, WA (3935 Factoria Square Mall, Bellevue, WA 98006), offering exceptional services in engagement ring creation and various jewelry repairs. The store has received a total of 77 reviews, showcasing a consistent commitment to customer satisfaction and quality craftsmanship.
The staff, including owner Greg, are noted for their friendly and attentive service. Customers have praised the team's expertise in customizing engagement rings, creating unique pieces that cater to individual tastes and budgets. Their reputation is bolstered by the speed of service, with many reviews highlighting fast turnaround times for repairs and battery replacements. The store is dedicated to ensuring clients feel valued, whether they are purchasing a lavish engagement ring or seeking repair services.
Operating Hours:
- Monday: 10 AM - 7 PM
- Tuesday: 10 AM - 6 PM
- Wednesday: 10 AM - 6 PM
- Thursday: 10 AM - 6 PM
- Friday: 10 AM - 7 PM
- Saturday: 10 AM - 6 PM
- Sunday: 11 AM - 5 PM
Positive reviews emphasize the store's welcoming atmosphere, knowledgeable staff, and the exceptional quality of their repaired jewelry. Customers appreciate the bespoke engagement rings made personal through consultations that cater to their visions and needs.
However, some negative feedback has been recorded. A few customers have expressed dissatisfaction regarding price discrepancies and service delays, indicating that clarity in quotes and timeframes for custom work could be improved.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
Best Review:
A customer named Diana noted the exceptional service provided during the repair of her engagement ring, highlighting the prompt completion and affordability of the service.
Worst Review:
A customer named Sandra expressed frustration regarding a significant price increase on a ring resizing job, indicating a lack of communication about the final cost which left her feeling unsettled about the experience.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Staff members mentioned: Greg.
