Gordon James Fine Diamonds, located at 10133 Main St, Bellevue, WA 98004, is a distinguished jewelry store specializing in the creation of exquisite engagement rings. With a legacy of over 45 years, this family-owned business operates in the heart of King County, known for its commitment to craftsmanship and customer satisfaction. The store offers a personalized service for custom engagement rings, allowing clients to design their perfect piece with expert guidance from the knowledgeable staff, including owners Gordon and Gretchen Raine.

The atmosphere at Gordon James Fine Diamonds is warm and welcoming. Customers frequently praise the team for their exceptional service, detailed attention, and expertise in gemstones and diamonds. Positive sentiments reflect the high-quality craftsmanship and the one-on-one assistance that clients receive during their jewelry selection process. Many reviews commend the store for its beautiful selections and ability to create custom pieces that carry deep personal significance.

However, there are some negative reviews noting concerns about pricing and service for jewelry maintenance, such as polishing and prong tightening. Some customers expressed dissatisfaction with additional charges for services they expected to be complimentary.

Overall Sentiment from Online Customer Reviews:
Positive: 78%
Neutral: 15%
Negative: 7%

**Opening Hours:**
| Day | Hours |
|-----------|-----------------|
| Monday | Closed |
| Tuesday | 10 AM - 6 PM |
| Wednesday | 10 AM - 6 PM |
| Thursday | 10 AM - 6 PM |
| Friday | 10 AM - 6 PM |
| Saturday | 10 AM - 5 PM |
| Sunday | Closed |

### Staff Members
- Gordon Raine
- Gretchen Raine

Best Review: A customer highlighted how the staff at Gordon James Fine Diamonds assisted in designing a stunning and unique engagement ring, noting the team's friendliness and expertise in gemstones, which made the entire process seamless and enjoyable, especially praising Gordon's excellent customer service.

Worst Review: In contrast, another review pointed out a negative experience regarding excessive charges for basic maintenance services like polishing and prong tightening, expressing disappointment with the lack of transparency in pricing for customers.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.