Dacels Jewelers, Bellevue WA
Dacels Jewelers, located at 3500 Factoria Blvd SE, Bellevue, WA 98006, operates in King County and is known for its exceptional engagement ring creation services. This family-owned business has established a strong reputation since 1978, focusing on high-quality craftsmanship and personalized customer service. With hours from Tuesday to Saturday, 10 AM to 6 PM, and closed Sundays and Mondays, Dacels provides a welcoming experience for customers looking to create custom jewelry. The knowledgeable staff, including notable employees Ryan and Kathy, are dedicated to delivering a remarkable experience by guiding clients through the design process of their engagement rings.
The store has received a total of 71 reviews, showcasing a mix of sentiments among its customer base.
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
Positive reviews highlight the expertise of the Dacels staff, with customers praising the quality of both products and services. Many clients appreciate the friendly atmosphere and the attention given to personalized needs, particularly in the engagement ring design process. Conversely, some negative feedback points to instances of perceived upselling practices and miscommunication regarding repairs and product quality.
Best Review:
Jeff noted the outstanding service provided by Ryan and the team when he purchased an engagement ring and coordinated custom pieces for their anniversary. He emphasized the staff's dedication to customer satisfaction and the premium quality of the jewelry.
Worst Review:
Bill expressed concerns regarding the high-pressure sales approach he and his wife experienced while seeking an insurance appraisal for her wedding ring, feeling that they were improperly advised on unnecessary repairs.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Opening Hours |
|----------------------|
| Tuesday - Saturday: 10 AM - 6 PM |
| Sunday: Closed |
| Monday: Closed |
Staff Members: Ryan, Kathy
