Porcello Jewelers, located at 10222 NE 8th St, Bellevue, WA 98004, is a family-owned jewelry store with a rich history of providing high-quality rings, watches, earrings, and necklaces since 1952. This shop specializes in engagement ring creation and offers a variety of services, including complimentary consultations for custom designs and jewelry repairs. Their team, which includes a Rolex certified watchmaker, is known for its warm customer service and commitment to quality.
The store operates in King County with the following hours:
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 5:30 PM |
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 5:30 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 5:30 PM |
| Sunday | Closed |
Overall customer reviews reflect a mixed sentiment based on a total of 357 evaluations. Positive experiences highlight the knowledgeable staff and great selection, while some negative feedback focuses on perceived low offers for selling items.
Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%
Best Review:
Jason noted the exceptional service and fair pricing when buying jewelry, highlighting the welcoming atmosphere of the staff and expressing intent to return for future needs.
Worst Review:
Leah found the service uninviting and reported a poor experience when attempting to sell jewelry, feeling undervalued and alleged that the staff's demeanor reflected indifference towards her transaction.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Staff mentioned: Jason Porcello, Mark, and David.
Positivity Score: 75%
Total Customer Feedback Reviewed: 357
Store Phone Number: 4254542300