Located at 4621 S Cooper St #105, Arlington, TX 76017, Arlington Jewelry Exchange is a family-owned jewelry store in Tarrant County that specializes in custom engagement rings and various jewelry services. With a solid reputation, the store has garnered a diverse range of reviews, offering insights into its customer service and craftsmanship.

Arlington Jewelry Exchange is recognized for its exceptional service, particularly in creating unique engagement rings tailored to individual preferences. Staff members are frequently noted for their professionalism and dedication to helping clients find the perfect piece, with Ted and Ann mentioned for their attentive service and expertise. The store also provides jewelry repairs and appraisals.

However, some reviews indicate a mixed experience, with criticism aimed at customer service responsiveness and issues with product quality. Customers have expressed dissatisfaction regarding communication and repair services in particular.

The overall sentiment from online customer reviews suggests a moderate satisfaction level, with an estimated sentiment score of:
- Positive: 70%
- Neutral: 20%
- Negative: 10%

**Best Review:** A customer highlighted the personalized service and remarkable craftsmanship in custom engagement ring creation, praising the knowledge and support provided by the staff.

**Worst Review:** Another customer reported a disappointing experience with customer service, citing issues with follow-up after bringing in jewelry for repairs, which left them feeling neglected.

**Operating Hours:**
| Day | Hours |
|-----------|------------------|
| Monday | Closed |
| Tuesday | 11:00 AM - 6:00 PM|
| Wednesday | 11:00 AM - 6:00 PM|
| Thursday | 11:00 AM - 6:00 PM|
| Friday | 11:00 AM - 6:00 PM|
| Saturday | 11:00 AM - 4:00 PM|
| Sunday | Closed |

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*