Helzberg Diamonds Arlington TX

Helzberg Diamonds, located at 3811 S Cooper St, Suite 2128, Arlington, TX 76015, is a jeweler primarily serving the Tarrant County area. Known for their extensive selection of engagement rings and expert customization services, they provide customers with a unique opportunity to create a personalized engagement ring that truly reflects individual styles. The store operates under the guidance of a skilled team, including notable associates like Bevi and Amal, who are recognized for their exceptional customer service and knowledge in jewelry selection.

With a mixture of customer sentiments, Helzberg Diamonds has garnered a total of 424 reviews on various platforms.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 5%
- Negative: 35%

Positive reviews often highlight the friendly and helpful staff, particularly the personalized service offered by employees like Bevi and Amal, who have been praised for creating a welcoming environment and assisting customers every step of the way during the ring selection and custom design process.

However, some negative reviews mention issues with service delays and concerns regarding customer service experiences that did not meet expectations. Several customers expressed frustration over problems with order fulfillment and warranty-related services, which affected their overall satisfaction.

Best Review:
A customer named Liudmyla praised the store for its exceptional service, expressing appreciation for the staff's dedication in helping her find exactly what she was looking for, which led to her becoming a loyal customer.

Worst Review:
Brandon shared a strongly negative experience regarding a wedding band resizing that ended unsatisfactorily, citing unhelpful staff and a lack of accountability for issues related to product care and warranty.

Store Hours:
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 11:00 AM - 9:00 PM
- Saturday: 11:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM

Staff members noted include Bevi and Amal.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.