KAY Jewelers, located in the Parks at Arlington, Texas, specializes in engagement ring creation and offers a wide range of jewelry services. This prominent jewelry store provides a seamless shopping experience fueled by over 100 years of expertise. Customers can expect a variety of services including custom and special orders, diamond upgrades, gold exchange, appraisals, and jewelry maintenance and repair.

The store operates in Tarrant County, and it is praised for its knowledgeable staff, particularly Brent, who is noted for his exceptional customer service. The store has garnered mixed reviews online, with a total of 122 reviews contributing to the overall sentiment.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 20%
Negative: 35%

Positive reviews frequently highlight the helpfulness of staff and the quality of jewelry, leading to many satisfied customers, while negative experiences often revolve around issues with customer service and product errors.

**Operating Hours:**
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
Sunday: 11:00 AM - 7:00 PM
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM

**Staff Members Mentioned:**
Brent

Best Review:
A customer appreciated the excellent service provided by Brent, noting his attentiveness and in-depth knowledge, which significantly enhanced their shopping experience.

Worst Review:
Another customer expressed frustration over receiving the wrong ring after a resizing, noting that the store's customer service did not meet their expectations and left a negative impression.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.