Babylon Jewelry, located at 752 Jamacha Road, El Cajon, CA 92019, is a highly regarded jewelry store specializing in engagement rings. With a commendable rating of 4.7 out of 5 based on 45 reviews, the shop is known for its exceptional customer service and a delightful selection of engagement rings, wedding bands, and custom designs. The knowledgeable staff, including owners David and Mike, are praised for their professionalism and ability to make clients feel welcome and informed during their jewelry purchasing journey.

The store offers a variety of services, including jewelry cleaning, repair, and custom design, making it a one-stop shop for all jewelry needs. Customers frequently highlight the accommodating service and reasonable prices compared to competitors.

However, some reviews mention concerns regarding experiences with customer service, particularly in handling disputes and certain product quality issues.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review: A customer commended the staff for their outstanding service in selecting and customizing an engagement ring that exceeded their expectations regarding quality and pricing.

Worst Review: Another reviewer expressed disappointment due to receiving a scratched watch after servicing, claiming that the staff denied responsibility for the damage.

| Operating Hours |
| ----------------------- |
| Monday to Friday: 10:00 AM - 6:00 PM |
| Saturday: By Appointment Only |
| Sunday: Closed |

Staff Members: David, Mike.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.