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Located in El Cajon, California, Zales Jewelers at the Parkway Plaza Shopping Center is known for its extensive offerings in engagement ring creation and personalized jewelry services. The store is situated at 369 Parkway Plaza, Suite K7, El Cajon, CA 92020-2528, and can be reached at (619) 442-9487.
Zales provides an array of services including in-store jewel ordering, custom jewelry creation, jewelry and watch repair, cleaning and inspection, and trade-in options for diamonds purchased at their stores. With a staff dedicated to customer satisfaction, Zales makes it easy for clients to create their unique engagement rings, ensuring that they cater to individual preferences and styles.
The store operates seven days a week, offering flexibility for customers. The hours are as follows:
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
Overall Sentiment from Online Customer Reviews:
Customer reviews reflect a range of experiences. Positive sentiments constitute approximately 70%, with customers frequently praising the attentive service and diverse options available for engagement rings. Neutral sentiments stand at 15%, while around 15% of reviews convey negative sentiments, often focusing on experiences with delays in repairs or dissatisfaction with specific staff interactions.
Best Review: William highlighted the exceptional assistance he received, commending the knowledgeable staff and the store's spacious selection of jewelry, which ultimately encouraged him to make a timely purchase he hadn’t planned on.
Worst Review: Alma expressed frustration due to unresponsive customer service during a routine ring check, feeling dismissed by the staff member who attended to her.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Staff members include Ana and Jackie, both noted for their exceptional service and support in selecting jewelry.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 266
Store Phone Number: (619) 442-9487
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