El Cajon Jewelry & Loan, located at 935 East Main Street, El Cajon, CA 92021, operates in San Diego County. This family-owned business brings over 20 years of experience as a licensed pawnbroker and 40 years in the jewelry trade. The store specializes in creating exquisite engagement rings and offers a wide range of services, including appraisals and loans on various items of value. Customers have noted the professionalism and knowledge of the staff, particularly highlighting the helpfulness of employees like McKenzie and the owner, Gary.

Overall, the jeweler is well-regarded for its excellent customer service and dedication to finding the perfect piece for clients, particularly for significant purchases like engagement rings. However, reviews indicate varying experiences; while many customers praise the staff and services, a few express dissatisfaction with pricing and service quality during specific transactions.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Highlight Reviews:
Best Review: A customer appreciated the welcoming atmosphere and the staff's readiness to assist with creating a custom engagement ring, particularly mentioning McKenzie's exceptional service and attention to detail.
Worst Review: One customer expressed disappointment after feeling that they received poor treatment despite being a long-time patron, critiquing the staff's response during a recent visit.

Operating Hours:
- Monday: 10:00 AM - 5:30 PM
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff Members Mentioned: McKenzie, Gary

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.