Helzberg Diamonds El Cajon CA

Helzberg Diamonds, located at 725 Parkway Plaza, El Cajon, CA 92020, is a well-known jeweler in San Diego County specializing in the creation of high-quality engagement rings and fine jewelry. The store is renowned for its extensive selection of diamond jewelry and brand-name watches, primarily situated in mall-based locations. With a customer service focus, Helzberg's staff, including noted associates like Christine and Charlie, have received praise for being friendly and non-pushy, contributing positively to the shopping experience.

However, customer feedback presents a mixed bag. Positive sentiments highlight the store's knowledgeable staff and their accommodating service, with many customers expressing satisfaction with their purchases and the helpfulness of the team during the customization process. On the other hand, some negative reviews point to issues with customer service, specifically delays and miscommunication regarding repairs and orders, leading to a disappointing experience for certain patrons.

Overall Sentiment from Online Customer Reviews:
Positive: 62%
Neutral: 15%
Negative: 23%

Opening Hours:
- Monday to Saturday: 10 AM - 9 PM
- Sunday: 11 AM - 7 PM

Staff Members Mentioned:
- Christine
- Charlie

Best Review: A customer commended the store for its pleasant atmosphere and the friendly approach of the staff, making their experience enjoyable while selecting an engagement ring.

Worst Review: One reviewer expressed significant disappointment regarding the service, detailing a lack of communication and long wait times related to a ring repair, which led to frustration over the handling of their high-value item.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.