Fischer Evans Jewelers in Chattanooga TN

Fischer Evans Jewelers, located at 801 Market St, Chattanooga, TN 37402, is recognized for its commitment to outstanding engagement ring creation and personalized service. With a rich history dating back to 1869, this family-owned jeweler offers a wide selection of fine jewelry, luxury watches, and custom design services tailored to meet individual preferences.

The store prides itself on its attentive staff, who are known for their professionalism and extensive knowledge in jewelry. Customers frequently highlight the tailored experience they receive, particularly noting the ability of the team to assist with crafting beautiful and unique engagement rings. The jeweler also provides services such as jewelry repair, resizing, engraving, and appraisals.

However, reviews reflect a mixed sentiment. A total of 42 reviews were assessed, revealing both positive and negative experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

Positive reviews often commend the staff for their helpfulness, service quality, and vast selection of jewelry. Customers express satisfaction with their engagement rings and the collaborative design process, often mentioning the attentive nature of the team.

In contrast, some negative feedback indicates issues with customer service, such as complaints about perceived rudeness or unsatisfactory handling of repairs. A few reviews suggest dissatisfaction with the handling of jewelry items during repairs, particularly regarding damage.

Best Review: Patricia praised Fischer Evans for their wonderful selection and exceptional service, highlighting their experience with purchasing jewelry and the quality of communication throughout the process.

Worst Review: Maegan expressed frustration over her engagement ring resizing, stating that it came back significantly damaged, which the store acknowledged but failed to handle to her satisfaction.

Operating Hours:
- Monday: 10:00 AM - 5:30 PM
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: Closed
- Sunday: Closed

Staff members mentioned include Clarke, the owner, and various unnamed staff noted for their customer service excellence.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.