Kay Jewelers in Hamilton Place, Chattanooga, TN, operates in Hamilton County and specializes in creating exquisite engagement rings. Located at 2100 Hamilton Place Blvd., Ste. 220, the store can be reached at (423) 899-8374. The jewelry consultants are committed to providing exceptional service and assisting customers through every step of the ring selection process.

Services offered include custom designs, jewelry maintenance and repair, diamond upgrades, and appraisals. Customers often praise the knowledgeable staff for their friendly demeanor and willingness to assist, with many highlighting specific team members as particularly helpful throughout the engagement ring creation journey. However, there are notable concerns about inconsistency in service, with some customers reporting unsatisfactory experiences regarding sales presentations and employee attitudes.

Overall Sentiment from Online Customer Reviews:
The sentiment from customer reviews shows a mix of experiences. Approximately 65% of reviews reflect positive experiences, with customers appreciating the staff's support and engagement options. Around 25% are neutral, indicating average service experiences, while approximately 10% reflect negative sentiments, usually related to customer service and staff interactions.

**Hours of Operation:**

| Day | Hours |
|-----------|-------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |

**Staff:**
- Staff members Mentioned: Jenna, Rita, Amber

Best Review: A customer praised Jenna for her exceptional service, noting her ability to create a custom engagement ring that perfectly matched their vision. This positive feedback highlights the attentive service provided by the staff.

Worst Review: A customer expressed dissatisfaction with the dismissive attitude of a salesperson, stating that they felt overlooked and unimportant during their visit, leading them to choose another jewelry store for their purchase.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.