Zales Jewelers, located at 220 Northgate Mall, Suite 450, Chattanooga, TN 37415, is a trusted destination for engagement ring creation and exceptional customer service. With a total of 209 reviews, the jeweler provides a diverse array of services, including custom engagement rings, jewelry repair, and cleaning. Customers appreciate the welcoming atmosphere and knowledgeable staff, with many positive remarks about the attentive service provided by team members like Malissa, Ronnie, and Eva.

Operating hours are as follows:
- Monday - Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 5:00 PM
- Phone: (423) 877-3529

Despite the generally favorable responses, some negative experiences highlight issues like lengthy wait times for resizing and inconsistency in the quality of service among associates.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Best Review:
A customer noted the exceptional assistance received while purchasing an engagement ring, particularly praising the detailed knowledge and friendliness of the sales staff, making the experience enjoyable and straightforward.

Worst Review:
Another review expressed frustration with the inconsistent sizing and service issues, detailing dissatisfaction with the way jewelry requests were handled over multiple visits, leaving the customer feeling overlooked and disappointed.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.