Otto Frei is a premier jewelry supplier located at 126 2nd St, Oakland, CA 94607, known for its extensive range of tools and materials essential for creating custom engagement rings. The store has been in operation for over 90 years and is recognized for its expertise in providing high-quality industry-standard watch and jewelry making supplies and tools. With customer service that aims to assist jewelers and hobbyists alike, Otto Frei prides itself on its knowledgeable staff who are ready to help customers find what they need.

While many customers praise Otto Frei for its wide selection and quality supplies, sentiments vary regarding service experiences. Positive reviews highlight the knowledgeable and helpful staff, appreciating the vast inventory tailored for jewelry making and repair. However, some reviews note issues with customer service, pointing to occasional delays, frustrations over website navigation, and higher pricing compared to online competitors.

Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 20%
- Negative: 25%

The store operates in Alameda County, catering predominantly to local jewelers and makers. Customer reviews indicate that the store is particularly favored for its immediate availability of supplies, allowing customers to avoid delays associated with shipping.

**Opening Hours:**
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: Closed
Sunday: Closed

**Staff Members:**
- Rhett F. (Manager)

Best Review: A customer expressed appreciation for the helpfulness and knowledge of the staff, particularly praising their attention to detail and efficiency in assisting jewelry making needs.

Worst Review: A customer reported a frustrating experience with customer service, describing a lack of timely communication and support when seeking information on product availability.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.