Kim's Watches and Jewelry, Custom Engagement Rings in Oakland , CA

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92.5% Score | Kim's Watches and Jewelry, Oakland CA

Kim's Watches and Jewelry, located at 988 Broadway #167, Oakland, CA 94607, is a highly regarded jeweler known for its exceptional engagement ring creation and a wide array of jewelry services. The shop operates in Alameda County and is noted for its warm, personalized service, with a strong emphasis on customer satisfaction. The staff is backed by over 30 years of experience in the jewelry industry, making them a reliable choice for all jewelry needs, particularly engagement rings.

Positive customer reviews highlight the store's friendly staff and their expertise in crafting beautiful engagement rings. Customers commend the reasonable pricing, transparency in the repair process, and the quick turnaround time for ring resizing and repairs. Many reviews emphasize that the owners prioritize customer needs and aim for high-quality workmanship, often providing discounts for returning customers.

However, there are some negative remarks regarding experiences with the quality of some repairs; notably, one review mentioned dissatisfaction with a resizing job that did not meet expectations.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%

Best Review: A customer praised the owners for their exceptional service in searching for the right setting and coordinating a custom design for their engagement ring, expressing heartfelt gratitude for their attention to detail and care shown throughout the process. This review illustrated the couple’s commitment to customer satisfaction.

Worst Review: Another reviewer expressed disappointment in the resizing of their antique ring, stating it was poorly executed with visible flaws and an incorrect size. The reviewer felt their trust was misplaced and disappointed with the overall experience.

Operating Hours:
- Monday: 11:30 AM - 4:00 PM
- Tuesday: 11:30 AM - 4:00 PM
- Wednesday: 11:30 AM - 4:00 PM
- Thursday: 11:30 AM - 4:00 PM
- Friday: 11:30 AM - 4:00 PM
- Saturday: Closed
- Sunday: Closed

Staff Members: Not specified.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 92.5%
Total Customer Feedback Reviewed: 144

Store Phone Number: 5108322126

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92.5%

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