Gem Design Jewelers, located at 3350 Delaware Ave, Kenmore, NY 14217, is a custom jewelry shop specializing in personalized engagement rings and other fine jewelry. The store, owned by Jeremy Lupke, a third-generation goldsmith, prides itself on providing detailed craftsmanship and exceptional customer service. Customers report being able to work directly with Jeremy and his skilled team to create unique engagement rings tailored to their specifications. The shop also offers same-day repairs and a variety of custom jewelry services, focusing on both quality and affordability.

With a total of 88 reviews, the overall sentiment reflects a strong positive reception from customers regarding their experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%

Customers positively highlight the staff's willingness to customize pieces and their attention to detail, noting that the experience often results in breathtaking, unique jewelry. On the downside, some reviews point to issues with product durability and quality on occasion.

Best Review:
In a recent review, a customer expressed immense satisfaction with a custom engagement ring made by Jeremy, stating that the final product was exactly what they envisioned and highlighted the exceptional service throughout the creation process.

Worst Review:
Another customer voiced disappointment, mentioning issues with the durability of their purchases, claiming that stones fell out and clasps failed, which led to inconvenience despite the shop's willingness to provide repairs.

Operating hours:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 11:00 AM - 4:00 PM
- Sunday: Closed

Staff:
Jeremy Lupke

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.