Jared Galleria of Jewelry, located at 2009 Walden Ave, Buffalo, NY 14225, operates in Erie County and specializes in a wide array of jewelry services, particularly in the creation of custom engagement rings. Customers can find a comprehensive selection of engagement and wedding rings, diamonds, gemstones, and personalized jewelry. The store offers exceptional services such as on-site jewelry and watch repair, ring sizing, engraving, and custom jewelry design, aiming to provide a tailored experience for each client.
The staff is known for their attentive customer service, with multiple reviews highlighting the helpfulness and expertise of employees like Kim and John. However, there have been mixed reviews regarding service consistency, with some customers expressing dissatisfaction over poorly executed ring resizing and lack of communication during service issues.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 60%
Neutral sentiment: 20%
Negative sentiment: 20%
Highlight Reviews:
Best Review: Ron has been highlighted for providing exceptional service, consistently offering valuable information and assistance to customers, which many have appreciated during their visits.
Worst Review: A customer described multiple service issues regarding the repair of a high-end watch, feeling let down by the costly service that did not meet expectations.
Store Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
Staff members mentioned include Kim and John.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 144