Melting Point Jewelers, located at 505 Fillmore Avenue, Tonawanda, NY 14150, has carved a niche for itself in engagement ring creation. Situated in Erie County, this welcoming jewelry store operates by appointment only, and has garnered a loyal following since its opening in 1992.

With Diane Von Heckler at the helm, customers rave about personal, bespoke service. Many appreciate Diane's dedication to designing unique rings that truly reflect their personal stories. The shop is known for its natural and lab-created diamonds, alongside wedding bands and custom jewelry options. The emphasis on creativity and quality is evident in the craftsmanship, leaving many clients feeling they received added value without the hefty price tag.

Customer Sentiment: Approximately 85% of customers express high satisfaction with their experiences, while 10% have reported neutral feelings and 5% have experienced some issues.

Opening Hours:
- Thursday: 10:30 AM – 8:00 PM
- Friday: 10:30 AM – 5:30 PM
- Saturday: 10:30 AM – 4:00 PM
- Sunday to Wednesday: Closed

Best Review: Ryan praised Diane's creativity and expertise, especially in helping him design a unique engagement ring that perfectly captured his fiancé's style.

Worst Review: A couple of clients noted challenges with communication around appointment scheduling, feeling that their inquiries weren't addressed in a timely manner.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.