Kay Jewelers Mckinley Plaza, Buffalo, NY

KAY Jewelers in Buffalo, NY, located at 3670 South McKinley Parkway, has garnered considerable attention for its engagement ring services and overall jewelry offerings. With a total of 39 reviews reviewed, this store is known for its skilled staff and personalized service. Customers have highlighted the expertise of staff members like Renae Garner and Glen, who are recognized for their attentive support during the ring selection process.

The store operates within Erie County and provides a variety of services related to engagement rings, including custom orders and maintenance. With a commitment to exceptional customer service, many reviews commend the friendly atmosphere. However, some customers have reported less satisfying experiences, particularly regarding follow-up service and communication.

The current operating hours are:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Phone: 716-821-1833

Overall Sentiment from Online Customer Reviews:
Customer feedback is generally positive, with approximately 76% of reviews reflecting satisfaction. Neutral sentiments account for about 15%, while negative experiences represent around 9%.

Best Review:
Genevieve appreciated the staff's friendliness and immediate assistance when she needed a star sapphire replated in a ring. She left feeling impressed with the service she received.

Worst Review:
Kristen reported an unpleasant experience with a manager's attitude while shopping for toddler earrings, only to be assisted kindly by another staff member, highlighting inconsistencies in customer service.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include Renae Garner and Glen.