Golden Touch Jewelers, Tustin CA

Golden Touch Jewelers, located at 494 E 1st St Ste A-5, Tustin, CA 92780, is a noteworthy establishment in the jewelry industry, particularly recognized for its exceptional engagement ring creation services. The store is family-owned, providing a welcoming environment where customers can collaborate closely with knowledgeable staff to design unique, custom jewelry pieces.

With a focus on real customer experiences, this jeweler has garnered a mixed array of reviews. Positive sentiments highlight the store's excellent customer service, with customers praising the personalized attention given during the engagement ring creation process. Staff members, including Pam and Christie, have been noted for their expertise and assistance in guiding clients through their jewelry selection.

However, there have been some criticisms as well. A few customers reported issues with the quality of jewelry and dissatisfaction with services related to repairs and replacements. This feedback points towards inconsistencies that potential customers may want to consider.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 25%
Negative: 10%

Operating Hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff Members:
- Pam
- Christie

Best Review:
A customer named Maltz appreciated the professionalism at Golden Touch Jewelers, stating the team's high level of expertise and noting reasonable prices for the quality of service provided.

Worst Review:
Rick expressed disappointment over the quality of jewelry, specifically mentioning repeated issues with stones falling out of a ring and a lack of accountability from the store regarding repairs.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.