Time Palace Jewelers, located at 102 W. 1st St., Tustin, CA 92780, offers exceptional services in jewelry and watch repair, with a notable emphasis on engagement ring creation. The owner, Al Afdasta, is an experienced master jeweler with over 45 years in the trade, known for his meticulous attention to detail and commitment to customer satisfaction. The store has garnered an impressive total of 940 customer reviews, highlighting a mix of positive and negative experiences.
The wide range of services provided at Time Palace Jewelers includes custom engagement ring design, watch and clock repair, jewelry cleaning and polishing, battery replacements, and laser engraving. Al's dedication to crafting beautiful and unique engagement rings has won him a loyal clientele who appreciate his expertise and craftsmanship.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Positive feedback emphasizes Al's friendly service, quick turnarounds, and high-quality craftsmanship. Many customers express satisfaction with their engagement rings and repair services, showcasing a strong reputation for excellence in the local community. Conversely, a few negative reviews mention issues with pricing transparency and customer communication.
Best Review: A customer praised Al for fixing their wife's diamond wedding band, noting how he quickly restored it to a stunning condition, showcasing his skill and knowledge in jewelry repair.
Worst Review: Another customer expressed dissatisfaction, stating that their watch was not repaired effectively after multiple visits, citing a lack of resolution to their concerns.
Operating Hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed
Staff Members:
- Al Afdasta
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 940