HomeStore LocatorMISterling HeightsKay Jewelers Lakeside Mall
40% Score | Kay Jewelers Lakeside Mall, Sterling Heights MI

Kay Jewelers, located at 14600 Lakeside Circle, Unit 2265, Sterling Heights, MI, operates within Macomb County. Known for its engagement ring creation services, this retail jewelry chain offers a variety of fine jewelry, including engagement rings, timepieces, and designer collections.

Customer experiences at this location have been mixed. Positive reviews highlight the helpfulness of staff members like Angela, who have provided excellent service during the ring purchasing process. Many have praised the store's ability to assist customers with repairs and engagement ring options, demonstrating a commitment to customer satisfaction. However, negative reviews frequently mention poor customer service. Customers have reported experiences of rudeness or indifference from staff, with some noting frustrating encounters when trying to process returns or repairs.

Overall sentiment from online customer reviews:
Positive: 30%
Neutral: 20%
Negative: 50%

Highlighted reviews include a customer expressing satisfaction with their engagement ring transaction and the staff's assistance, while another user described their experience as unacceptably rude, emphasizing long wait times and neglect from employees.

Best Review: Christopher noted the helpfulness of the staff during his engagement ring purchase, reflecting a positive interaction that left him pleased with both transactions.

Worst Review: Jillian recounted a particularly distressing experience, where a pushy saleswoman misled her husband about a purchase, leading to a significant charge without consent, resulting in frustration and dissatisfaction with the service received.

Opening Hours:
| Day | Hours |
|-------------|---------------|
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 11:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Positivity Score: 40%
Total Customer Feedback Reviewed: 89

Store Phone Number: (586) 247-7510

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Kay Jewelers Lakeside Mall
Kay Jewelers Lakeside Mall
40%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Map data ©2024
Map data ©2024
Kay Jewelers Lakeside Mall
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