Kay Jewelers Lakeside Mall, Sterling Heights MI
Kay Jewelers, located at 14600 Lakeside Circle, Unit 2265, Sterling Heights, MI, operates within Macomb County. Known for its engagement ring creation services, this retail jewelry chain offers a variety of fine jewelry, including engagement rings, timepieces, and designer collections.
Customer experiences at this location have been mixed. Positive reviews highlight the helpfulness of staff members like Angela, who have provided excellent service during the ring purchasing process. Many have praised the store's ability to assist customers with repairs and engagement ring options, demonstrating a commitment to customer satisfaction. However, negative reviews frequently mention poor customer service. Customers have reported experiences of rudeness or indifference from staff, with some noting frustrating encounters when trying to process returns or repairs.
Overall sentiment from online customer reviews:
Positive: 30%
Neutral: 20%
Negative: 50%
Highlighted reviews include a customer expressing satisfaction with their engagement ring transaction and the staff's assistance, while another user described their experience as unacceptably rude, emphasizing long wait times and neglect from employees.
Best Review: Christopher noted the helpfulness of the staff during his engagement ring purchase, reflecting a positive interaction that left him pleased with both transactions.
Worst Review: Jillian recounted a particularly distressing experience, where a pushy saleswoman misled her husband about a purchase, leading to a significant charge without consent, resulting in frustration and dissatisfaction with the service received.
Opening Hours:
| Day | Hours |
|-------------|---------------|
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 11:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
